June 15, 2010

AT&T not "changing everything". Again.

If spotty cell coverage and the inability to tether haven't been reason enough for Apple to consider expanding its wireless carrier relations, today's problematic start to the most anticipated wireless device launch in history surely should be.

In an effort to circumvent customers' problems with getting iPhones in the past - I suppose - Apple decided to offer pre-ordering for the first time ever - that I recall. The iPhone launched in much the same way as the iPod. It was new, and cool and everyone probably wanted one, but not everyone jumped on board - at first. Now the iPod is so popular that it, in fact, is the default name for the entire MP3 player line. Even if you are sporting a Roxio or, dare I say, Zune, everyone asks, "Hey, what are you listening to on your iPod?"

The iPhone went through similar paces with the second generation, the 3G, bringing in a larger crowd and with the 3Gs the iPhone became one of the most popular mobile devices on the planet. The unit, in conjunction with the iTunes, the iTunes Store and the hundreds of thousands of Apps has created a family of usability unmatched by any other manufacturer - period. Sorry Droid. But all of this is separate from the carrier end. Yes, Cingular jumped on board with the Rocker - which was actually terrible aside from the fact that it did iTunes - and visual voicemail and they do provide good data speed compared to some other vendors, but they monopoly on iPhone rights has taken a toll on customers. Something that Apple has had to start answering for more recently.

It becomes harder and harder for Apple to separate itself from AT&T when it comes to coverage problems because even though the two are really mutually exclusive with regard to what they handle in the unit, Apple has been getting some flack for not allowing other carriers, like Verizon for example, have a shot at it. Yes, Verizon's data is not strong, but with a nod from Apple, that would likely be fixed and quickly. But, until the multi-carrier day arrives, AT&T has exclusive rights to do what they want and lately it seems like they want to screw it up.

When the 3Gs launched it was a big enough deal that it spawned record lines of people waiting to either upgrade or obtain the device for the first time. Even here in podunk Montgomery, Alabama, one store saw more than an hundred people in line on launch day. The store only had about 40 phones, but wouldn't tell anyone in the back of the line not to waste their time. What did those toward the rear get after hours of waiting? "Sorry, we're out and there's no rain-checks."

Another problem that's slightly more understandable, but still super frustrating was the early days of activation. I remember being without cell service for more than 10 hours cause the network was clogged. Now, it's a new problem - and it's not even activation time.

As of this post I am - as far as I'm aware - one of only about five or so individuals in Montgomery that actually as a receipt confirming a reserved iPhone 4. Why? Because the AT&T servers can't handle the load. Everything goes smoothly online (or did) until you actually want to pick your phone and then the system crashes and tells you to call an 800 number to upgrade to anything BUT the iPhone 4. The AT&T servers have also screwed up the Apple pre-order deal as well because they are having to tap in to the AT&T system to verify that the customer is either qualified via credit approval or eligible for a product upgrade.

So, I did what any rational person would do. I went to a an AT&T retail store. I went to the source. After 45 minutes in line, I got my receipt. Apparently the main glitch is coming from the address verification component for product delivery. No matter what gets entered, it cannot verify the address and won't complete the order. I wanted mine sent to my office so someone would be there to sign for it. When that wouldn't take the AT&T rep tried the retail store. It too failed. Then she entered my home address. Fail. She just kept trying until finally it accepted the order and printed a receipt. So, as of now, I am a verified pre-owner of the iPhone 4. I have no idea where the phone is going to ship to, but I'll know like two days before it's supposed to arrive when I get an email. Nifty.

Another cool thing that would be awesome for the clerks to know is if someone has to be home to sign for the package and which carrier will bring it. Everything I've ordered from Apple in the past has come FedEx, but we'll see. Since FedEx can deliver from like 7 to 7, it can come any time. If someone has to be at home to sign for it and if everyone is at work trying to make money to pay for it and FedEx wont leave it on the door step, then there is another major problem with the system. FedEx might have thousands of people in line waiting to get their undeliverable iPhones! All because the AT&T reps - at least here - have no idea who is bringing them or how, and they can't get an address in the system anyway.

A work associate of mine was in line right behind me and he called me an hour after I left and said they were turning people away because they couldn't push any orders through. He was told that the manager would personally call him once it was sorted out and as of five hours later - still no word. Since the location I was at opened an hour before the other lone AT&T retailer in the city and since he was right behind me in line, it might be safe to assume that only the first of us who got to a rep first got into the system.

So, Apple offers a pre-order process nine or so days before the actual launch to help streamline the process and ensure supply demands are better met, but AT&T wasn't ready. I'm not sure how this could be the case. Did the IT department take a vacation? Did they fail to see the product reveal? Apple has sold an iPad every THREE SECONDS since it launched and it DIDN'T have a three-year history of loyal owners and 90% of the new owners STILL aren't sure exactly what it's for and AT&T didn't prepare for the iPhone 4?! It makes no sense. This is where AT&T is extremely lucky to be the ONLY provider with the most popular device in the world. Because there are really no repercussions. Big deal if people have to keep coming back and get pissed off - they can't shop elsewhere.

I have an idea. If I am the CEO of the exclusive US carrier of the most popular handset in history and I know that the most significant upgrade to the device is coming since the second generation (really) and they are offering customers advanced purchasing - I'm going to dedicate a server farm to the task and my IT team is going to be getting lots of overtime quadruple checking that the address field works! Yes, I realize that there is an extreme demand on the system, but this is 2010 and we're talking about one of the largest telecommunications companies on the globe. This is stupid.

Luckily, they have nine days to sort it out and hopefully people wont get left out in the rain because they got bumped down a list and there weren't enough phones to go around. Then after nine days of waiting, maybe we'll all be in for a treat when the millions of people got preordered units all try to activate them within a few hours of each other. If the servers and system can't handle an address field, what happens when all those people got to turn on their phones?

The 3Gs activation was seamless - at least here - so there is hope. But it was first come first served and the system was more controlled. You didn't have millions of people all WITH units trying to activate at the same time. This should be fun. For FedEx's sake they can get them all delivered on time...

We'll just have to wait and see...

February 9, 2010

The hot and cold in Nikon's latest lenses

My first response? I'm psyched! Finally, Nikon 1.) introduces a world's first and 2.) revisits the professional days of yore. My second response is, well, we'll get to that in a moment.

First up to the plate is the AF-S 16-35mm f/4 G VR; the world's first ultra wide professional zoom with Vibration Reduction. Like all new Nikon lenses this one also receives the N emblem for Nano Crystal coating and inherits Nikon's newest lens styling with a magnesium body and undoubtedly solid, tight construction. The constant aperture of f/4 gives you moderate speed - especially for a lens in this price range. And since we've hit that topic, the lens will be available this month with a $1,260 price tag. Ouch.

The main issue I have with this lens is it's price. It is approximately $600 cheaper than the excellent 14-24mm f/2.8 which, at first glance, looks to be a chunk change - around 33% savings. But when you break down the specs, you really have to ask some tough questions. What are you getting for the extra $600 with the 14-24mm? First, you're getting a wider wide. Second, you're getting an even flow to the next major lens in the Nikon lineup - the 24-70mm f/2.8. There is no overflow from 24-35mm. Not that that's a big deal, but you're technically purchasing more on the long end, which you don't need, if you own the medium tele. You're also gaining a stop of light with the higher end lens.

Now, what does the new baby brother offer that its older sibling does not besides price? First, it offers VR. Many may consider this overkill for a wide angle, but it's a nice feature for sure. Another nice feature is that it will take a filter - even if just for protection purposes - and it's a standard 77mm pro size to boot. The 14-24's bulging front element prevents it from accepting a filter, let alone a normal snap-in lens cap.

Now let's look quickly at how it stacks up against it's closest rival, the Canon 17-40mm f/4L. The Nikon offers a little more on the wide end, but the Canon makes up for it on the long end. Both lenses have quick and quiet AF thanks to Nikon's AF-S and Canon's USM technology. Both lenses offer a constant aperture of f/4 and build wise, both are in the pro end of the lineup. The VR does give the Nikon the technology advantage, but the Canon is much lighter on the pocketbook at under $800. At the end of the day the Nikon might be more technologically advanced and perhaps even sharper, but for nearly $500 more, it is really might not be such a great comparison.

This lens is going to appeal to the prosumer and professional Nikon shooter who simply doesn't need the speed of the 14-24mm. This will likely be a many photojournalists and travel photographers and landscape lovers. For sports shooters, wedding and event photographers and those who work in other low light areas, the 14-24mm will be in tow.

To sum up this lens, I think it will be insanely popular - for those who can afford it -because of what it is: a well-built, wide, pro caliber lens with VR. However, for many shooters in the market for a wide, pro caliber lens fitting this description, the 14-24mm may still win when it comes down to it. Personally, I'd rather cough up the extra coin for the speed of the 14-24mm. There are simply too many times where f/4 wont cut it for me and in the $1200+ range, I want all I can get. I'll sacrifice the filter and VR. But that's just one shooter's opinion. My advice would be, if you don't see yourself in one of the lesser expensive lenses and you're not switching to Canon, think long and hard about your investment to ensure you're getting the most for your money.

Now onto something that's less revolutionary and more evolutionary; the new AF-S 24mm f/1.4G. This is a lens that a lot of Nikon shooters have been waiting for since the 28mm f/1.4 vanished a while back. A super fast, wide angle lens that is quiet and sharp is just what many a pro has been awaiting in the Nikon lineup.

When this baby showed up on the announcement sites last night around 10 p.m. CST you could almost hear the applause of Nikon shooters worldwide.

Up until yesterday, Nikon's fast and wide AF lens selection was rather sparse. Ok, let's face it, aside from the 35mm f/1.8 - which is limited to the DX camera line - it was really non-existant. The new 50mm f/1.4G doesn't qualify as a wide angle and everything else is older than virtually every camera that anyone is really shooting today. None of them were AF-S and all of them were limited to f/2.8 with the exception of the 35mm f/2D. I tried that lens and must have had a bad sample because it's really the worst Nikkor lens I've ever used. It focused dreadfully slow compared to my other lenses and was terribly softness.

Enter the state-of-the-art 24mm f/1.4. It's reportedly razor sharp, quick, quiet and obviously fast. So, what's not to love? The price tag. At $2200 it's a financial beast. It's only $300 less than Nikon's superb new 70-200mm f/2.8 VR II. Bottom line, you've got to know you need it before you put it on the credit card. The shooters who are going to get this know exactly who they are, and perhaps surprisingly to many, that might not be a small crowd. I've read other reports of people suggesting that this lens would pair nicely with the likes of a D40-60. But, just because it will focus on such a camera by no means entitles it to be there. If someone is rocking a $2200 lens on a $400 camera I'll be more than surprised.

The Canon version comes in at around $1800, so prices are again elevated in the Nikon camp, but it is a newer lens and the gap is a little less significant. Nikon has nothing else like it.

So, if you want and need it and have the cash, don't hesitate, get it. It'll be that good. If you're like me, love it all you want, but don't start making room in your camera bag just yet. I'm going to have to weight the cost against the images it will provide me and when all is said and done, I'm probably better off going for the more versatile 14-24mm and saving $300.

Both are great releases and appeal to specific markets. I'm (and the rest of the Nikon world) waiting for the AF-S 85mm f/1.4 VR and I wouldn't mind seeing an AF-S 135mm f/2 VR either. Rumors also suggest an AF-S 35mm f/1.4 as well. The first is a pro staple and the second is a lovely option that many of us would love to see hit the shelves. If they do decide to offer a pro grade high speed 35mm, that too will be news for Nikon. They have promised a surprising release year for 2010, so we'll see.

Until next time, be safe and happy shooting.

- R

February 3, 2010

Thoughts on the new Apple iPad

I'm psyched about the new Apple iPad and the upcoming iBook Store. The reason I'm not completely bent out of shape about the new device centers on the fact that it does what it is supposed to do and that's it.

"It doesn't multitask!" So what? About the only thing I would likely really want to multitask would be iTunes and maybe something like Pages or Keynote. The big thing is a lot of Apps, especially the games, now allow you to pull your audio over and run it in the App. Problem solved. Seriously, if I wanted to do major multitasking on the fly I'd pack a laptop.

Remember, this thing is not going to run major third party Apps like Photoshop or Office. So having several things open at once is not a major concern for most users. At work I often have Final Cut Pro, LiveType, iTunes, Safari, Photoshop and Indesign all running in different Spaces simultaneously. But that's on an 8-core system with 16GB of Ram and a heck of a graphics engine. When I want to do major manipulation to photos, video or even extensive work with something like Keynote, it's going to happen on the desktop.

The main things that I would see myself using it for are as follows: Sharing my portfolio. Apple pushes the idea of sharing your vacation and family albums from iPhoto with friends and family on the run. It also works nicely as a digital photo frame when charging on the optional dock. But what Apple failed to hit on is the possibilities this device offers working graphics, photography and video professionals. It just might be the best portable device for sharing your work with potential clients.

It's a sleek and sophisticated device and perfect for the mobile professional. I'd use it to display wedding portfolio images, slideshows, marketing graphics and even film to clients and potential partners. I often meet clients in a relaxed atmosphere like a coffee shop. Pulling this small, light and highly capable device out of a portable sleeve would make the presentation both beautiful and unique. Tons of multimedia professionals are going to pocket (almost literally) these things as tools of their trade.

It is obviously going to be an excellent iTunes video playback device for road trips. For someone who travels often to cover sporting events throughout the southeast and internationally to work with orphans and communities in need, this could prove an ideal travel companion.Checking email, surfing the web, sharing photos and using Apps can all be done with supposedly excellent battery life in a light weight and small profile tablet. The optional photographic accessors which include an SD card reader and USB connection hub should prove valuable to photographers of every style. Ideally either Apple or a third party should create a Compact Flash device since all professional cameras use these media cards. I don't see pros using it as a proofing system for immediate image feedback, but it would be a useful tool on the go as long as it is used within the limits of the devices storage capabilities. For travel and vacation work it should be an exceptionally good tool. If Apple ever rebuilds a full or scaled down version of iPhoto for the device like they did for the iWork suite that would just up the ante for such purposes.

Using the apparently incredible calendar, contacts and notes applications. Without personal experience with these apps it's tough to say exactly how good they can be, but everything points to a far better experience than even the iPhone can deliver. For someone who has to keep up with the schedules of ten athletics teams, my personal work assignments, social activities and my freelance photography and videography work, the calendar application would prove invaluable. I'm also a fan of the Notes app on the iPhone and using it on a larger display could also prove helpful.

The Pages, Numbers and Keynote applications will appeal to a lot of people. For me, Pages would be a definite yes with Keynote coming in a close second. I don't do a lot with Keynote in my line of work, but for $10, you never know. I do use it for teaching photography class and I use it as a large preview/remote device for those presentations. Pages would prove a great productivity application for writing articles on the fly, logging field notes and keeping a travel journal.

And finally, iBooks. This could be cool. Personally, I'm not a huge fan of reading on the Kindle or the Sony Reader. I really like the technology, especially in bright light, but they did such a good job of making the displays look like pages, that, well, it's just like a page. Maybe I'm an odd duck, but I really like reading articles on my iPhone even though the screen is small. It's backlit and easy to read in the dark. And, oddly enough, it's easier on my eyes than the previously mentioned devices. So, regardless of your screen type preference, the interface on the iPad is exceptional. Not only can you change the font size and the font, the interactivity of the book and pages is just play cool and natural. With books being able to embed not only photos, but videos, it brings new life to a once stagnant medium. Now, how could they make this better. Well, if I were smart enough to design my own App that could add usability to the iBooks application, I would add highlighting and the ability to embed notes. The major reason why I have not left the paper book world for the digital counterpart ,even though I love the Green appeal, is because I highlight text and write notes in the margins. If Apple or someone were to add these two features to iBooks then I'd be far more likely to buy the titles of interest in the iBook Store. The features seem rather easy to implement. Just have an opaque color option in the menu bar that you can apply with the touch of a finger. You could simply use the same feature that Apple uses to Copy on the iPhone. Simply tap and hold and then drag the bars where you want them to start and stop and then fill it with the desired color. Adding a note could be simple too. Adding a toggle or pin that when tapped would expand into a note window for making notations about the text, responses or ideas would further enhance the usability of iBooks. It would also likely help promote the addition of college and professional text books to the iBook Store. The last thing, and perhaps the main thing that users are most potential buyers are likely curious about is what titles will be available. When the iTunes store first launched it was difficult to get older tracks and many new releases. That has been improved greatly over the years. With the popularity of iTunes it is likely that publishers will catch on and fast. We will see in the coming months just how many titles - other than major best sellers which will undoubtedly be available - will make their way into the iBook Store.

My final thoughts? I will probably get one. I will, for a time, use it in place of a laptop since I have plenty of power on my desk. Personal use always reveals the strengths and weaknesses that we either didn't know existed or under or overestimated in our preliminary thoughts about the item. Only time will tell, but I'm looking forward to getting one and putting it through the paces. If I had to predict now, it will likely be one of my favorite devices for both productivity and entertainment. The only question now is to 3G or not to 3G. For complete versatility and resale value (just in case) the 3G build is the way to go. But the extra $130 plus the monthly data plan does leave room to question this. But, hey, we have 60-90 days to ponder it. Until we all get our hands on one, we can only wait and hope that it's as well executed as we've been led to believe.

December 3, 2009

Apple Magic Mouse review

After waiting over a week for the Apple Magic Mouse to arrive, I finally received it over the weekend and had the opportunity to start working with it a few days ago. And in that time I've concluded that for the non-gamer it just might be the best mouse ever designed.

What makes the Magic Mouse so much better than its predecessor, the Mighty Mouse, is, well, everything.

In the previous rendition Apple added sensitivity to the click "buttons" and eliminated the actual need for an independent button for each side of the mouse.

That same philosophy carries over to the Magic Mouse with the entire device being really a single clicking button. The sensitive technology is still built in and though there are a few little hiccups that do carry over from its Mighty brother, the device overall is much better built and with a significantly more redefined sensitivity system.

Let's talk about the little issues that do carry over from the first generation all white mouse. For starters, as I've mentioned, there is only a single clicking surface. The mouse uses touch sensitivity to identify the intended task, e.g. the left or right click function. The one drawback of this - if it can be defined as such - is that for right-handed users you must raise your index finger in order to right click with your middle finger. If you don't the unit cannot distinguish your command and if anything will usually default to the standard left button click.

The mouse is ambidextrous programmable and because of its symmetrical design it is identical in use for both the left and right and, just tell the program (under system preferences) your desired orientation.

The mouse loses the twin side click surfaces found on the previous mouse. My opinion on that is - Thanks! They always activated undesirable features of the OS because I would accidentally grab them while working on a project or surfing the web. I finally deactivated those controls in the preferences menu. If you liked that feature, more power to you, but if you want the Magic you have to sacrifice that feature of the Mighty.

Though the most notable feature of the new mouse is the touch sensitivity, which I will discuss in a moment, one of the best features that I think new users will notice is the improved bottom design. The bottom is now almost entirely aluminum and smaller. The on off switch is very simple and the green light gives a clear indication of the connection - or lack there of. All of these nice design features out of the way however, and you'll notice what I think is one of the best features of this mouse - the sled base.

The previous base glided, and sometimes stuck, on a glossy plastic ring that ran the circumference of the mouse base. This would easily get covered in dirt and grime and you'd have to scrape it of with you nail or other hard instrument. Even then it never really "glided" to me.

The magic mouse rests on a pair of sled-like skis. These provide much smoother motion in my opinion and are better suited for extended use.

I have not idea if Apple redesigned the optical guide or not, but it seem more accurate and responsive.

Finally, we come to the touch sensitivity feature and the best feature not on the Magic mouse at all. The most improved feature of the mouse is without question the track ball. The previous version did let you do 360 degree navigation, but the ball would easily become dirty over time and it was virtually impossible to clean because Apple didn't make it user cleanable. I had both a wired and Blutooth version of the Mighty Mouse and both of them ran into this problem. One of them - the wired version - finally quit scrolling up all together.

The Magic Mouse eliminates this problem by incorporating Apple's touch technology to the mouse surface. Just like an iPhone or iPod Touch or the newer track pads on the MacBooks, the surface can respond to finger gestures. The sensitivity works effortlessly and is superb in both internet browsing and visual applications like iPhoto and Photoshop.

You will likely use it most often for scrolling up and down internet pages and for browsing through photos (left and right flicks), but you can also navigate around a large page or photo by simply directing your finger along the top of the surface. In addition, you can two finger flick to progress forward and back through pages in a single navigation window (i.e. you can two finger flick from right to left to view the previous page instead of clicking the "Back" button). You can also use the two finger gesture in other applications, but I find it really unnecessary at this time. Also, depending on your finger dexterity, you might actually find this task slightly complicated. Unlike a laptop track pad that stays still, allowing you to raise and lower your hand as a whole, you have to hold the mouse while doing it. I typically control the mouse with my thumb and little finger with my ring finger resting. When I try to two-finger flick, it is not exactly comfortable and the results can be interesting - depending on use - if you're not great at it like me.

So, if your a hand gymnast then you'll love this feature, but the two-finger flick is not my favorite part of the mouse and I rarely use it. Overall though, the scroll functionality is awesome, though sensitive and can cause unwanted moving in Photoshop at full screen or on the web.

In summary, the Magic Mouse is a more than worthy upgrade from the often problematic Mighty Mouse. The setup and functionality are very easy and the touch interface is incredibly useful and leave no more worry about dirt getting in the guide toggle. If you prefer more of an organic design with a higher rise to rest your palm or are a gamer who wants lots of buttons or a massive track ball, then look elsewhere. If you want a simple, elegant and well designed mouse that is likely to be maintanance free then the Apple Magic Mouse just might be for you.

December 2, 2009

Wacom Intuos4 review

I have been using a Wacom Intuos3 medium size graphics tablet for several years now. I have long been a fan of the benefits that the tablet provides, namely the pen/paper ergonomics for a more natural editing approach that a mouse, or worse, a track pad simply cannot duplicate.

The new Intuos4 offers more sensitivity, an elegant charcoal gray finish, illuminated task button indicators, a navigation wheel and convenient ambidextrous layout, an improved pen holder with multiple tips housed within and a thinner overall footprint.

The most notable improvement is the button layout and indicator lights. Previously, you had to remember which button did what and there were only four really. There where eight total, but only four could be used by the free hand on the appropriate side of the tablet while the other hand did the pen work. The new model offers eight buttons all on the same side of the device and the blue lit LEDs to the right of each button tell you what that button is designated for - a very helpful feature. The illumination can be adjusted to four different levels of brightness ranging from off to fully bright - also a great feature.

Images are from Wacom. Click on any image to go to the Wacom website.

The other thing missing from the previous generation is the touch sensitive slide groove that zoomed in and out of images and up and down pages and the like. It has been replaced by a rotary dial with a center select wheel. This not only zooms in and out of images, but also acts as a jog dial when accessing extended options with some of the other button sets. For example, in Photoshop CS4, when you select the first of the four jog indicator lights (there are four), the scroll wheel zooms in and out of the image. When you select the last jog dial indicator light, the scroll wheel rotates the image. The wheel is touch sensitive and does not actually move. The wheel also scrolls up and down on web pages. Each of the settings is fully customizable as is the touch sensitivity and speed.

I use the default settings, but the buttons are customizable to a wide variety of settings. The default are a question mark which gives you a heads up display on the computer monitor of the button configurations. The second button down brings up a virtual navigation menu on the monitor that features options for "command," "www", "media" and "e-mail". These will give you quick access to some of the most used sources on your computer. The latter three are pretty straight forward, but the Command feature might not be. It basically gives you quick access to features like save, cut, paste, undo, etc. Personally I don't use this button. I prefer keyboard shortcuts, well, on the keyboard.

The next button down is "Precision Mode" followed by "Display Toggle". The former, when activated, makes for more precise and less figity movements on-screen. This can help tremendously when drawing or outlining in a graphics program as it slows down the pointer for more control. This function only works while holding down the button and is not designed for prolonged use - it would tremendously slow down your work flow.

The later is a toggle that can be used when using multiple displays. This is hugely beneficial. If you have ever worked with multiple displays you know that the Wacom mapping stretches both screens by default. So, if you are working on a large display for example and want to move over to a palate on another screen, you could drag all the way back and forth. This can cause problems because you effectively change the range of motion when you spread the mapping over two monitors. The Toggle button can jump your mapping between screens and eliminates this problem. working on one display and want to access tools on another, just hit the button and the mapping jumps over to the other monitor. Press it again to jump back. The previous version might have offered something a little similar, but I never used it and it certainly was not this simple.

Below the wheel is another set of four function buttons that default to your most used options: shift, option, command (Apple) and move (hand). I leave my tablet to the default setting (but increased the brightness of the LEDs all the way up) and I have no problems with the standard setup. If you are used to the previous version the button layout will take a little getting used to, but will be better - I think you'll find - in the long run.

Other differences are in the actual sensitivity area. The surface is more of a matte finish and less smooth and glossy than the previous version - which I really liked. It might take some getting used to and I'd recommend trying all of the different pen tips to figure out which is best for you. I found that the standard black tip works best for me. You get on in the pen itself and five replacements. It also comes with three gray tips, one spring-loaded white tip and a slightly rubberized tip. They fit conveniently in the base of the pen holder so they wont get lost and the tip removal tool is there as well.



The pen is excellent and is over an inch shorter than the previous pen. The grip is not as slick as the version 3 pen and provides a more secure fit. The pen is fully customizable as well when it comes to the buttons and the grip cover. The Intuos4 also comes with a variety of ring colors that can be added to the tip area of the pen. This not only gives a color splash, but if you purchase additional pens and keep each supplied with a different tip, then you could color code which pen is which. Just a thought.

The unit also includes a mouse, but I never use it. It functions much like a normal mouse on the Wacom surface. I prefer just using the pen for everything or using my Apple Magic Mouse. I put mine back in the box.


Moving back to the tablet, there are a few other features that many users will really like. For one, the USB cord is REMOVABLE! On the Intuos three, you could not do this and had to wrap the cord around the tablet when you wanted to transport it. The new version is completely separate and you plug it in when you need it. Another great feature is the ability to choose your USB connection port. The tablet has two separate USB outlets that are selected by sliding a trap door up or down to reveal the appropriate port. This is excellent since right and left-handed users can now have the SAME tablet set up. For example, right-handed users will place the buttons and scroll wheel to the left and select the upper right USB port and choose the right-handed option in the system preferences menu. For left-handed users it's the opposite. The buttons are to the right and switching the trap door now allows the USB cord to be at the top on the left side of the unit. Selecting left-handed use from the preferences menu will tell the tablet to flip the LED icons properly.

Overall this is an exceptional tablet and superior in every way to the Intuos3. Does that make the previous version obsolete? Absolutely not. But it does make jumping to the newer version more worth the investment. At $350-400 for the medium size unit, the Wacom tablets are by no means cheap, but if you've never used one and do any type of photographic retouching or graphics work, you'll quickly wonder how you every worked without one. If you have an aging Intuos3 and are considering the upgrade, it is, in my opinion very much worth the cost. If you have no issues with your current unit and don't need the increase sensitivity or the increase button layout, then stick with what you have.

Conclusion: This is a wonderful accessory that is simply a must-have for professional photographers and graphic designers. It's feature set is the most complete of any tablet I've ever worked with and there are no drawbacks to mention save the slight difference in surface texture - which you get used to. The medium version is the perfect size for most users and the unit quickly pays for itself through precise selections and time saved. I wholeheartedly recommend the Wacom Intuos4 series graphics tablet.